ONLINE PORTAL
The way Change Agents submit applications to The Change Reaction for funding is through our online portal. The sections below take you through how to access the portal, fill out an application, and fulfill an approved request.
How to set up a New User Account
Your organization will provide The Change Reaction with the names and emails of any users who need accounts in our system. We will then send you an email to set up your account. This email, along with any communications related to our online portal, will come from requests@changereaction.org. Please add this email address as a contact to avoid the email going to your spam or junk folder. This link will expire after 3 days of receiving.
If the link expires, go to the TCR Portal and click “forgot password”, it will allow you to create your account.
Adding and Removing Change Agents
Only the point of contact/ Head Change Agent can add new Change Agents to an organization. Please have them reach out to the TCR Relationship Manager to add and remove Change Agents.
Where do I go to access the Portal?
You can access The Change Reaction's online Portal under the 'Our Partners' tab of our website, or by clicking the button below to visit portal.changereaction.org.
What is the criteria for submitting a request?
We value the care you put into supporting your clients and encourage you to review the eligibility criteria carefully before submitting a request. While The Change Reaction’s main focus of support is for working individuals who are experiencing an urgent need, we also support individuals who are working towards advancements in their career, which will enable them to better provide for themselves and their families.
Before submitting a request for funding, please review our Quick Reference Guide and our Pre-Screening Tool to ensure that your request qualifies for funding.
Quick Reference Guide
Client is working
Request is for an urgent need
We want to step in during one-time, emergency situations for your clients facing catastrophic events. We do not support recurring expenses or chronic situations.
Grant Ranges
Examples of Urgent Needs
Rent
No more than 2 months rent or $2,500; Loans will be considered for security deposit in excess of $2,500.
Auto Repairs
No more than $1,500 towards major repairs. Normal wear and tear (i.e. tires, oil change) do not qualify.
Home Repairs
Events resulting in emergency need and/or safety issue (i.e furnace, water heater, AC, plumbing).
Relocation Expenses
Emergency travel allowing for family reunification or to flee domestic violence (i.e. flights, bus, train tickets).
Furniture
Moving into an unfurnished home; Events resulting in furniture loss (i.e. fire, flood, domestic issue).
Appliances
Repairs, replacement or move in (i.e. stove, refrigerator).
Child Care
Related to domestic violence or child welfare situations.
Utilities
No other safety nets exist (i.e. covered by govt programs, ability to negotiate payment plan). No more than 2 months.
Medical
Medications, copayments, emergency medical/dental events that are not covered by insurance. No non-urgent hospital or doctor bills.
Examples of Career Advancement
Technology
Repairs, replacement, or new device in connection with job (i.e. computer, cell phone)
Vocational Training/Certification
Can be supported through an interest-free loan. Should be connected to improving their financial stability.
Tools & Work Supplies
Construction boots, hardware tools, work uniform.
Union & Licensing Fees
Not Funded
Grocery Cards
Funeral Expenses
Long Term Therapy
Medical Bills (NON-URGENT, ROUTINE)
Rental & Utility Arrears
The Change Reaction Pre-Screening
Before submitting an application, there are a few important things to keep in mind. These considerations may vary depending on your clients specific situation, and what type of emergency they are experiencing. Take a look at the Pre-Screening Tool below to determine if your client's situation is a right fit for a Change Reaction gift.
If you answered ‘No’ to more than one question, your request is unlikely to meet our criteria and may not be fulfilled.
How to Submit a Request
Submitting a request through The Change Reaction’s online portal is quick and easy! Below, you’ll find step-by-step instructions and a video walkthrough of the process.
The Process of an Application
The Change Agent submits an application on behalf of their client for emergency assistance or career advancement opportunities.
Head Change Agent reviews request and approves it.
Sometimes additional information may be needed to decision your request. If more information is needed, the CA will be notified via email. The Change Agent edits and resubmits the request to the Head Change Agent for re-approval.
Once received, The Change Reaction assigns the request to donors for review.
Donors review and consider for support.
Change Agent and Head Change Agent are notified of the decision via email.
If approved, the Change Agent or Head Change Agent fulfills the request. Click here for more information.
Video walkthrough of our Online Portal
This section breaks down each of the main parts of our application, guiding you through required fields and elements. By reviewing these sections, you’ll understand what information is needed and how to complete each part accurately. Click the buttons below to explore the details of each section!
Employment
Income
Please let your clients know that we do not report any of this information to government agencies. These applications are strictly for our donors and our own internal policies.
Housing
Payment Information
The Change Reaction doesn’t pay individuals directly. Instead, we pay third-party vendors based on the specific situation. To ensure payment is processed smoothly, please make sure to provide the following:
How to Write an Advocacy Statement
As a Change Agent, your advocacy statement plays a crucial role in securing support for your clients. This guide will walk you through how to effectively write an advocacy statement that answers key questions, ensuring a compelling and complete request for donors. Please follow these steps and consider the examples provided for each question.
Purpose of the Advocacy Statement
The advocacy statement is designed to provide a clear, concise, and persuasive case for why your client is in need of an emergency grant. It should tell their story and explain how the support will make a difference in their lives.
Key Questions Your Advocacy Statement Must Answer
Who is Your Client?
This section should introduce your client by sharing relevant personal background details. Keep it concise but ensure the donors can visualize and empathize with the individual.
Example: “My client, Sarah, is a single mother of two children, ages 8 and 12. She has worked as a school teacher for 10 years and is deeply committed to the community.”
What do they do for work, and who is in their household?
Explain your client’s employment situation and their household composition. This helps donors understand the financial obligations and the overall context of the client’s life.
Example: “Sarah works full-time as a teacher but has struggled with rising living costs. In addition to her two children, her elderly mother, who requires special care, lives with her.”
What is your relationship to this client?
Describe how you know the client and your role in their life. This personal connection emphasizes the trust and responsibility you have in advocating for them.
Example: “I have worked with Sarah through the local school board’s support services, helping her access resources for her children’s educational and emotional needs.”
What is the crisis they are facing?
This is one of the most critical parts of the statement. Clearly explain the specific emergency or crisis your client is facing that requires immediate financial assistance.
Example: “Recently, Sarah’s mother was hospitalized due to a sudden stroke, and now Sarah is facing unexpected medical bills that have put a strain on her ability to pay rent and cover basic household expenses.”
How will this gift impact them?
Describe how receiving the grant will positively impact the client’s situation and help resolve or alleviate the crisis they are facing. Be specific about the intended outcomes.
Example: “A grant of $1,950 would allow Sarah to pay her rent and light bill next month ensuring her family’s housing stability during this challenging time.”
What is the breakdown of the costs?
Provide a clear, itemized breakdown of the costs the grant will cover. This transparency helps donors see exactly how the funds will be used.
Example:
- $1,890 for one month rental assistance
- $60 for light bill
Additional Tips:
Pay It Forward
We encourage your client to think about ways they can do an act of kindness within their community because we believe everyone has the power to be the giver. We ask that this act of kindness happens outside of employment and family members. Also, it does not have to be monetary.
Ways to Pay It Forward
Self Sufficiency Plan
We support individuals on a sustainable path who would stay on track if not for this emergency. We do not assist those in chronic situations. If submitting a request, ensure your client has a financial plan and can manage the expense in the future.
Guiding Questions
Supporting Documents
If you are including any documentation in an application (w9, invoice, quote, etc.) please make sure that:
Please attach documents to your online request; do not send documentation via email.
How to fulfill an Approved Request
When a request has been approved, the method for fulfilling it may depend on how the donor decisioned the request (grant vs loan) or your organizations internal accounting structure (Angel Fund, PEX). Click through the tabs below to learn about each method for fulfilling as well as how to share impact statements with The Change Reaction team.
Note: If you don’t know which fulfillment option your organization uses, please contact your Head Change Agent.
Angel Funds
The Change Reaction will send a lump sum to your organization to create what we call an in-house Angel Fund. These funds are restricted and should only be used for requests approved by one of our donors through the Change Reaction portal. To support your efforts in managing the fund, your organization will receive a 10% administrative fee, which can be drawn from the funds to cover any related admin costs.
Fulfilling a Request
The Change Agent who submitted the request will need to gather all necessary information and contact their organization’s accounting department to fulfill the approved request.
IT IS OUR POLICY NOT TO ISSUE CHECKS TO CLIENTS. ALL CHECKS SHOULD GO DIRECTLY TO VENDORS.
Please get in touch with your finance team to ensure Change Agents understand the process of fulfilling approved requests. Most organizations have certain regulations and internal processes that they must follow to adhere to IRS tax laws and regulations.
Reporting
Please assign one team member to keep track of The Change Reaction Angel Fund using a spend down report. The Change Reaction will provide an excel template at the beginning of the relationship to keep track of the fund.
Please send the report to Charlie Portillo (cportillo@changereaction.org) the first week of every month to ensure correct fund allocation and an accurate Angel Fund balance. If your Angel Fund is running low, update the spend down report and share it with The Change Reaction. We will reconcile the report and begin the replenishment process.
PEX Cards
For smaller organizations or individual Community Change Agents, we set them up with PEX Cards.
PEX cards work like debit cards but are linked to The Change Reaction's bank account, not the individual cardholder. When a request is approved, funds are loaded onto the Change Agent’s PEX card, and the Change Agent can then make online or in-store purchases, just like a regular debit card. Each card has a unique number, and the Change Agent can set their own PIN.
About PEX Cards
Step 1
Portal request approved!
Step 2
Reach out to TCR to confirm total amount approved
Step 3
TCR uploads exact amount of funds to PEX Card
Step 4
PEX Card is ready to be used!
*Please make sure to account for tax and delivery fees, so we can load enough funds onto card.
Things to know about using the PEX Card:
What if the PEX Card is not accepted by a vendor?
*Please note: Checks at The Change Reaction are only cut on Tuesdays. Keep this in mind
when submitting a check request!
JFLA Process
Change Agent submits an application through The Change Reaction portal.
If the request is fulfilled as a loan, The Change Reaction will reach out via email to the submitting Change Agent with a Loan Offer and Screener Form for the client to fill out if interested in taking on the loan.
The client completes JFLA’s Screener Form
Once completed, Change Agent sends Screener Form and a Copy of Recipient’s Photo ID back to The Change Reaction.
The Change Reaction will then connect you with JFLA to fill out their Official Loan Application. Things to know about the Official Loan Application:
Once approved, JFLA will send client a DocuSign with loan terms, including:
Funds will be deposited into the client's bank account within 2 business days.
Once repayments begin, they will be automatically deducted monthly from the client's bank account on the selected date.
Missed Payments JFLA
Our mission is to help your clients during a difficult time, and we want them to be in good standing. We encourage your clients to maintain open communication with Bobby. Should they find themselves struggling to make payments, Bobby can reduce the monthly amount so they can maintain payments and good standing.
If your client is unable to make payment, please notify the lending partner within 72 hours. If the auto deduction date needs to be changed, a request must be made in writing to JFLA or Inclusive Action. If a payment is missed, the Change Agent will be contacted by the lending partner.
Any client that doesn't maintain communication with the lending partner and misses more than one payment will be considered for collections.
Bobby’s Contact Information
Bobby Saidan
bobby@jfla.org
323-761-8830 x 113
323-761-8842 - can text
Inclusive Action
Change Agent submits an application through The Change Reaction portal.
If the request is fulfilled as a loan, The Change Reaction will reach out via email to the submitting Change Agent with the Loan Recommendation Offer and Pre-Screener Application Form for the client to fill out if interested.
The client completes Inclusive Action’s Pre-Screener Loan Application
Once completed, Change Agent sends Pre-Screening Application and a Copy of Recipients Photo ID back to The Change Reaction.
The Change Reaction will share this Loan Recommendation with Inclusive Action. Inclusive Action will review the Pre-Screener Loan Application and will determine if they are able to move forward with the Loan Offer to the client.
If approved, Inclusive Action will send an acceptance email and official loan terms for the client to review. Contract Includes:
Once Client is ready to move forward, Inclusive Action will send over DocuSign with official Contract for client to sign.
Funds will be deposited into the client's bank account.
Once repayments begin, they will be automatically deducted monthly from the client's bank account on the selected date.
Missed Payments Inclusive Action
Our mission is to help your clients during a difficult time, and we want them to be in good standing. We encourage your clients to maintain open communication with Jay of Jesus. Should they find themselves struggling to make payments, Jay or Jesus can reduce the monthly amount so they can maintain payments and good standing.
If your client is unable to make payment, please notify the lending partner within 72 hours. If a payment is missed, the Change Agent will be contacted by the lending partner.
Any client that doesn't maintain communication with the lending partner and misses more than one payment will be considered for collections.
Inclusive Action’s Contact Information
Jay Manzano
servicing@inclusiveaction.org
Jesus Gonzalez-Saucedo
jesus@inclusiveaction.org
New Economics For Womem (NEW) Affiliate Partner
NEW is the fiscal agent for some partner organizations that are unable to host an Angel Fund internally. When a request is approved by our donors, NEW receives a notification and will support the Change Agent with purchasing items or getting checks sent to vendors. Check out the workflow chart to better understand the process.
NEW is the Fiscal Agent for my organization. How Can I Fulfill my Approved Requests??
When your request is approved, you will receive an email with detailed instructions for fulfilling your request. You will need to provide NEW with all necessary processing information using this Google Form.
For questions related to this step, please reach out to NEW at angelfund@neworg.us
Impact Statements
We believe that everyone in this world has the power to be generous. We also believe that when impact is shared, it creates a ripple effect of kindness and generosity throughout our city.
We highly recommend that you encourage your clients to provide an impact statement once the request is approved about how this gift touched their life and improved their situation. Once they receive a gift, your client can write a letter, send an email, or leave a voicemail to the donor who directly made the gift. Impact statements encourage our donors to expand their reach and touch the lives of as many Angelenos as they can. Addressing impact statements to a specific person can also enhance the client's dignity, knowing that a stranger heard about their story and cared enough to help.
Click here to read some inspirational impact statements