Glossary
Change Agent & Head Change Agent
Change Agent: A term for case managers, social workers, teachers, nurses, faith-based leaders, and community advocates—individuals dedicated to service. Change Agents have access to The Change Reaction's online portal and submit requests on behalf of clients. Note: Clients cannot self-refer; the Change Agent’s advocacy is key to a donor’s decision to support the request.
Head Change Agent: A designated leader within an organization who reviews and approves requests submitted by Change Agents before forwarding them to The Change Reaction. If information is missing, the Head Change Agent returns the request to the Change Agent for clarification and edits before resubmission.
Defining Client Types
Domestic Violence Survivor: Actively fleeing an unsafe or violent situation
Fixed Income: Individuals who maintain household income expenses via government funded assistance
Foster Parent: Individuals who are currently fostering children
Human Trafficking Survivor: Individuals who are out of the life and striving towards fiscal independenceKinship Placement: A family member caring for a relative's child due to birth parents being removed from guardianship
Medical/Non-Hospital: Individuals experiencing medical emergencies, and who were not referred by a Change Reaction hospital partner
Senior: Individuals 65 years or older
TAY (Transition Aged Youth): Youth “Aging Out” of the foster care system or juvenile detention facilities, or who have run away from an unsafe home. Usually between the ages of 15 – 26 years
Veteran: Individuals who have served in the military, naval, or air services and who were discharged or released under conditions other than dishonorable
Working Individual: Individuals working 30+ hours a week
Working Family: A family that has one or more individuals working 30+ hours a week
Youth: Youth under 18 and currently attending school
Other: (__________): Please share what your client type is based on their life experience
Status of an Application
Incomplete - Request has not been submitted by Change Agent and they can still make edits to the application before submitting for consideration.
More Info Needed - The request has missing details, and a TCR team member has sent it back to the Change Agent for clarity. The Change Agent will receive an email with comments on the additional information and clarity about the situation.
HCA Reviewing - The request is awaiting your organization’s internal approval and has not yet been approved by the Head Change Agent.
TCR Reviewing - The request is in The Change Reaction’s (TCR) queue for review and has not yet been shared with a donor for consideration.
Donor Reviewing - The request has been assigned to a donor and is in the donor’s queue for consideration.
Fulfilled - The request has been approved and funded by a donor. Please double check the gift amount or if it was approved for a loan.
Unfunded - The Change Reaction team could not identify a donor to fulfill the request, this request has been closed for consideration.